OpExcellence

Facility Services, LLC

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CELL: 318-461-2780

Brittany G.

Brittany G.

The overall job went well, but the issue I had was when I made an appointment for this company to be here, they did not show and then I was not provided notice. Then I was told they would come at another time and they still didn't show up. By the time they showed up it was beginning to get dark so much work wasn't going to be done and only one person came and he didn't have all the equipment necessary to fulfill the job, so he had to come back the next day with more people. The job did get completed the next day which turned out nice, but I feel like the lack of communication is what made the job average. Communication is paramount especially when it comes to someone being inconvenienced because I have an abnormal working and sleeping schedule and I wanted to somewhat be around or be up to speak with the person that was doing the work. The finishing product was nice I just wish that the communication was better especially because it was explained to me that if they are already on another job and that job requires more work, they are not going to leave and go to the next job until that job is complete (which I took like forget the fact that their might be other made appointments I'm going to do this and then come to you when I get the chance without communicating that).
OpExcellence FS
3
2019-01-17T15:55:12-05:00
The overall job went well, but the issue I had was when I made an appointment for this company to be here, they did not show and then I was not provided notice. Then I was told they would come at another time and they still didn't show up. By the time they showed up it was beginning to get dark so much work wasn't going to be done and only one person came and he didn't have all the equipment necessary to fulfill the job, so he had to come back the next day with more people. The job did get completed the next day which turned out nice, but I feel like the lack of communication is what made the job average. Communication is paramount especially when it comes to someone being inconvenienced because I have an abnormal working and sleeping schedule and I wanted to somewhat be around or be up to speak with the person that was doing the work. The finishing product was nice I just wish that the communication was better especially because it was explained to me that if they are already on another job and that job requires more work, they are not going to leave and go to the next job until that job is complete (which I took like forget the fact that their might be other made appointments I'm going to do this and then come to you when I get the chance without communicating that).